前台接待、总机接线员、行李员

Position Summary职位概述
Arrival : Creating a warm and welcoming arrival for guests, ensuring an effective and efficient check-in
到达：为顾客提供热情周到的接待，有效率的登记入住。
Stay: Ensuring a memorable guest stay by giving caring and courteous guest services, providing information, responding to problems, and dealing with guests in a friendly and ever-hospitable manner.
停留：为客人提供热情周到的服务，回答客人的问题，提供信息。
Departure: Facilitate a quick and efficient departure by ensuring that all guests leave happy with their stay. 
离店：快速有效的退房手续，确保顾客满意的离开。
Specific Job Knowledge, Skill and Ability 工作技能技巧要求：
1. Good understanding of hotel operations, practices and procedures.
了解酒店运营模式及程序。
2. Good computer skills in most commonly used programs, i.e. Microsoft Office, Excel, PowerPoint etc.
掌握电脑技巧，熟练操作 Microsoft Office, Excel 和 PowerPoint 等办公软件。
3. OnQ PM Skills. Knowledgeable about FD C/I,C/O procedures.
熟悉OnQ 操作系统，掌握前台登记，离店手续等。
4. Good language skills (ie. English and Mandarin), both verbal and written.
具有良好的口头和书面沟通技巧。
5. Independent correspondence skills.
独立处理信函往来的能力。
6. Strong communication and human-relation skills.
具有很强的沟通及人际交往能力。
7. Good organizing and Time Management skills. 
具有良好的组织及时间管理能力。
8. Good judgment, initiative taker.
具有良好的判断力和工作主动性。
9. Team Player.
具有团队意识。
10. Perform DoubleTree CARE at any time
随时体现逸林关爱
11. Keep quality service standard to internal and external guests 
保证向酒店内部和外部客人提供高质量的服务
12. Maintain working equipments and facilities in good conditions 
维护酒店设施设备的正常运转
13. Keep working environment neat and tidy
保持工作环境整洁